Retention policy
The purpose of the Retention Policy is to explain what personal information we may collect about you when you visit our site, or interact with any of our other online services, how we may use that information, and how long we store it for.
Our Retention Policy is broadly divided into two sections: 1) Cookies 2) our website.
Depending on how you interact with our site and our services we may collect different types of personal information about you. The duration that we retain that personal information will vary depending on how you interact with us. For example, we may retain information about you for a longer period of time if you have entered into a contractual relationship with us or get in touch with us about our services.
The type of personal information that we collect, its purpose, and the retention period is detailed in the tables below.
Functional cookies
messagesUtk
Provider: HubSpot
Purpose: This allows you to chat with a representative on the site. Used to recognize visitors who chat with company via the chatflows tool
Expiry: 13 months
__cf_bm
Provider: Cloud Flare
Purpose: A necessary cookie for bot protection
Expiry: 30 mins
- Name, address, email address, phone number, IP address
__hs_opt_out
Provider: HubSpot
Purpose: Used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again
Expiry: 6 months
- Pages visited, services viewed, visit times, interaction data (scrolling, clicks), download errors, files downloaded, session length, etc.
Information from third parties:
- Analytics or marketing partners where permitted
_GRECAPTCHA
Provider: Google
Purpose: To provide spam protection
Expiry: Session
CONSENT
Provider: Google
Purpose: To store cookie consent preferences
Expiry: 2 years
Some data processing relies on your consent, such as optional cookies and direct marketing, while other processing is based on our legitimate interests, contractual requirements, or legal obligations.
If you choose not to accept optional cookies, we will still receive limited technical information automatically sent by your device (including browser type, time zone, and operating system), which is used only for essential functions such as site administration, troubleshooting, performance monitoring, and basic statistics.
_hs_do_not_track
Provider: HubSpot
Purpose: This cookie can be set to prevent the tracking code from sending any information to HubSpot
Expiry: 6 months
Statistic cookies
- Deliver our services to you
- Ensure that content is presented effectively for your device
- Improve our website, conduct analysis, and maintain security
- Communicate with you about services and updates
- Send you marketing information with your consent
_ga
Provider: Google
Purpose: To store and count pageviews
Expiry: 2 years
_gid
Provider: Google
Purpose: To store and count pageviews
Expiry: 1 day
- Consent – you have given consent for processing personal data for one or more specific purposes
- Contract – processing of personal data is necessary for the performance of an agreement with you
- Legal obligation – processing of personal data is necessary for compliance with a legal obligation
- Vital Interests -processing of personal data is necessary to protect your vital interests
- Public Task – processing of personal data is related to a task carried out in the public interest
- Legitimate Interests – processing of personal data is necessary for the purposes of the legitimate interests pursued by our company
gat_gtag_UA*
Provider: Google
Purpose: To store a unique user ID
Expiry: 1 minute
_gat
Provider: Google
Purpose: To read and filter requests from bots
Expiry: 1 minute
VUID
Provider: Vimeo
Purpose: To store the user's usage history
Expiry: 2 years
Player
Provider: Vimeo
Purpose: To collect analytics data such as how long a viewer has watched the video
Expiry: 1 year
Marketing cookies
1P_JAR
Provider: Google
Purpose: To provide ad delivery or retargeting
Expiry: 1 month
NID
Provider: Google
Purpose: Enables personalized autocomplete features in Search as you type search terms
Expiry: 6 months
DV
Provider: Google
Purpose: Used to save the user's preferences and other information. This includes in particular the preferred language, the number of search results to be displayed on the page as well as the decision as to whether the Google SafeSearch filter should be activated or not
Expiry: 1 day
AEC
Provider: Google
Purpose: Purpose unknown. Under investigation
Expiry: 6 months
- Access to your personal data.
- Rectification of inaccurate data.
- Erasure of your data (“right to be forgotten”).
- Restriction of processing.
- Data portability.
- Objection to processing (including marketing).
- Withdraw consent at any time (where relied upon).
To exercise these rights, please email us or use the contact details shown below to call or write to us. We have one month to respond to you.
UUELE
Provider: Google
Purpose: Sends location information from your browser to Google’s servers so that Google can show you results that are relevant to your location
Expiry: 6 hours
_hssc
Provider: HubSpot
Purpose: To store anonymized statistics
Expiry: 30 mins
_hssrc
Provider: HubSpot
Purpose: This cookie is set to determine if the visitor has restarted their browser
Expiry: Session
_hs_hstc
Provider: HubSpot
Purpose: Keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts
Expiry: 6 months
1) Cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. You may also delete any cookies stored on your computer at any time.
You can find out more about changing cookie settings on your computer by visiting https://www.allaboutcookies.org/manage-cookies/.
Different cookies may be stored for different periods of time. In many cases these cookies are updated automatically each time you visit our site or may expire and be deleted by your device automatically. Each time you visit our site you start a new “session”. When you leave our site the session ends. The expiry period of a cookie will usually run from the date of the most recent session. This means that, each time you visit our site, the expiry period for those cookies may reset.
It is important to understand that when a cookie is placed on your device it will reside on your hard drive until it expires and is deleted or it may reside on your hard drive until you manually delete it – this entirely depends on your individual browser settings and we do not have control over this.
2) Our website
We may collect certain personal information about you when you visit our site, including your IP address, which is automatically collected by our server. Your IP address is used to track your journey through our site and may be used to secure our site, prevent malicious activity or denial-of-service attacks, and monitor the volume and flow of traffic to our site; we also use your IP address to track whether you have opted-in and consented to our Privacy Policy, Cookie Policy, and this Retention Policy. Your IP address is retained for a period of twelve (12) months.
Marketing and other communications
Turnkey Computer Technology Limited and Turnkey PTY Limited are wholly owned subsidiaries of Turnkey (Global) Limited.
For any questions regarding this Privacy Policy or how we handle your data, please email us or call us on +44 (0)141 644 5444.
We may use your e-mail address, collected as part of Collected Data, to send our newsletters, product updates and/or marketing communications about our products and services. If you no longer wish to receive these communications, you can opt-out by following the instructions contained in the e-mails you receive or by emailing us.
Changes to our retention policy
We may need to change this Retention Policy if it’s necessary for legal reasons or to reflect changes to our services or the purposes for which we may wish to collect and process your personal information. In any case, the provisions of this Retention Policy may be changed without prejudice to your rights. When we change our Retention Policy we will make the updated Retention Policy available on our site and we will also update the “Last Updated” date.
Last Updated: February 2026
Once we change our Retention Policy, we will use our reasonable efforts to inform you. This may include asking you to agree to the updated Retention Policy before we process further information about you or it may require us to suspend access to parts of our site until you agree to the updated Retention Policy – we will only restrict access to parts of our site where we deem it is necessary for us to collect or process personal information about you.
You’re welcome to contact us if you have questions about the changes.
Contact information and who we are
This site is operated by TURNKEY COMPUTER TECHNOLOGY LIMITED. We are registered in Scotland as a limited liability company. Our registered number is SC072426 and our registered office is at Thornton Lodge, East Kilbride Road, Glasgow, G76 9HW, United Kingdom. Turnkey Pty are a wholly owned subsidiary of Turnkey Computer Technology Limited. To contact us, please email us or call us on +44 (0)141 644 5444.